What is your return policy?

RETURNS

All returns and quality claims must be submitted within thirty (30) days of the delivery date.
All submitted returned items must be in new and unused condition, with all original labels attached.
For opened items, defective or damaged products, submit a quality claim to arrange a refund or reshipment. You will be prompted to provide an image the quality defect for your quality claim to be approved.

RETURN PROCESS

First select, START A RETURN. Please have your order number and billing email ready. Fill out the form and submit. Once approved, an email will be sent containing a prepaid shipping label and a return authorization slip that contains a barcode and product description. The return authorization slip must be printed and included inside the return package alongside the item(s). Please drop off at select carrier provided on the shipping label.

REFUNDS

After receiving your return and inspecting item’s condition, we will process your return. Allow 1-2 billing cycles for refund to appear on your bank statement. You will be notified by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

• Items can not be returned if outer packaging is opened, torn, or ripped. (Instead submit a quality claim for opened, damaged, defective, or misprinted orders.)
• Delivery date was over 30 days ago.

QUALITY CLAIM PROCESS

First select, SUBMIT QUALITY CLAIM. Fill out the form with your order information, reason for quality claim, and image of quality defect. We are only able to process a full refund or reship the order. Once approved, a representative will be in touch with you.  You will not need to ship the order back.

Please Note

The Return Mailing Label is a prepaid label that contains the address of an Amazon fulfillment center that will be processing the return. After receiving via email, please print and affix the label on the return package then send to carrier.

For Amazon orders, please submit a refund or exchange request on your Amazon account.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: helloworld@ellspoeco.com.